Terms of Service

Please read these Terms of Service carefully before using InvoMatrix's website, software products, or services.

1. Acceptance of Terms

By accessing or using InvoMatrix's website, software products, or services, you agree to be bound by these Terms of Service.
If you are using our services on behalf of a company or organisation, you represent that you have authority to bind that entity to these terms.
If you do not agree to these terms, please do not use our services.

InvoMatrix provides enterprise software products including Incident One (incident management platform) and Society Management (residential society management — coming soon).
We also provide custom software development, IT consulting, web and mobile application development services.
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your credentials.
You must provide accurate, current, and complete information when registering.
You are responsible for all activities that occur under your account.
You must immediately notify us of any unauthorised use of your account.
We reserve the right to terminate accounts that violate these terms.

You agree to use our services only for lawful purposes and in accordance with these terms.
You must not use our services to: transmit harmful or malicious code; attempt to gain unauthorised access to any system; harass, abuse, or harm others; violate any applicable laws or regulations.
You must not attempt to reverse-engineer, decompile, or disassemble our software.
You must not use our services to compete with or replicate InvoMatrix products.

All content, software, logos, trademarks, and materials on our website and in our products are owned by InvoMatrix and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable licence to use our services as intended.
You may not copy, reproduce, modify, or distribute our intellectual property without express written permission.
Customer data you input into our systems remains your property. We do not claim ownership of your data.

Fees for our software products and services are as agreed in your service agreement or as stated on our pricing pages.
All fees are quoted in Indian Rupees (INR) unless otherwise stated.
Payment is due as specified in your invoice. Late payments may incur interest at 1.5% per month.
We reserve the right to suspend services for non-payment after reasonable notice.
Refunds are subject to our refund policy as stated in your service agreement.

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our relationship.
This obligation of confidentiality survives the termination of our service agreement.
We will not disclose your data to third parties except as described in our Privacy Policy.

To the maximum extent permitted by law, InvoMatrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Our total liability to you for any claims arising from these terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.
We do not warrant that our services will be uninterrupted, error-free, or free from harmful components.

You agree to indemnify and hold InvoMatrix harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

Either party may terminate the service relationship with 30 days' written notice, unless otherwise specified in your service agreement.
We may terminate immediately if you materially breach these terms.
Upon termination, you must cease using our services. We will provide you with a data export upon request.

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
We encourage resolving disputes through good-faith negotiation before initiating legal proceedings.

We may update these terms from time to time. Material changes will be communicated with at least 30 days' notice.
Your continued use of our services after changes take effect constitutes acceptance of the revised terms.

For questions about these terms, contact us at: contact@invomatrix.com or call +91 98045 90392.
InvoMatrix Solutions (Partnership Firm), trading as InvoMatrix.
Holding No. 66/6, Garui Madhyapara, Flat No. 105, 3rd Floor, P.O. Rabindra Nagar, P.S. Dum Dum, South Dum Dum, North 24 Parganas, West Bengal – 700065, India.