Incident Management Done Right
Track, assign, resolve, and report every incident across your organisation — in real time. Built for hotels, IT companies, and enterprises that cannot afford to let things fall through the cracks.
No sign-up needed — instant superadmin access to the live platform
Open
12
Active
8
Today
94
< 14 min
Avg. Resolution
99.9%
Uptime SLA
50+
Active Clients
10K+
Incidents Tracked
Everything You Need to Manage Incidents
One platform. Every incident. Zero things missed.
Real-Time Incident Tracking
Create, assign, and track every incident from open to resolved. Full audit trail with timestamps and assignee history.
Service Request Management
Manage service requests separately from incidents. Custom forms, workflows, and SLA timers for every request type.
Knowledge Base
Build a searchable knowledge base of solutions. Reduce resolution time by empowering teams with documented answers.
Reports & Analytics
Comprehensive dashboards — incident volume, resolution time, SLA compliance, team performance. Exportable reports.
Team Chat & Collaboration
Built-in chat per incident. Discuss, attach files, and loop in team members without leaving the platform.
Multi-Branch & Role Management
Support multiple branches, departments, and outlets. Granular role-based permissions for every user.
Call Log Management
Log and track support calls linked to incidents. Complete call history per incident with notes and outcomes.
Notifications & Escalations
Automatic notifications via email and in-app. Escalation rules ensure no incident slips through the cracks.
Built for Your Industry
See how Incident One solves real problems across different sectors.
Hotels & Hospitality
Real-world incident scenarios
A guest reports that the AC in Room 204 is not cooling. The front desk creates an incident in Incident One — it is instantly assigned to the maintenance team with a 30-minute SLA. The guest relations team gets notified when it is resolved.
Broken furniture, damaged fittings, missing amenities — all logged as incidents. Housekeeping supervisors can view, assign, and track all room-level issues across floors and buildings.
A POS system goes down in the restaurant. The kitchen manager logs it as a high-priority incident. The IT team is notified immediately and the resolution is documented for future reference.
Security incidents — unauthorised access, fire alarms, CCTV issues — are logged with full documentation. The platform maintains a complete audit trail for compliance.
Hotel chains with multiple properties can manage incidents across all branches from a single dashboard with property-specific teams, categories, and reporting.
Key Benefits
Internal IT Incident Management
Real-world incident scenarios
A critical server goes down at 2 AM. Incident One alerts on-call engineers, creates a P1 incident automatically, and tracks every action taken — who was notified, what was tried, and when it was resolved.
A phishing attempt or data breach is logged as a security incident. The platform enforces escalation to management within defined SLAs and documents the full response timeline for audit purposes.
Planned maintenance windows and configuration changes are tracked as incidents. Teams can link related incidents to identify patterns and prevent future occurrences.
Internal users report printer problems, VPN issues, software access requests. IT helpdesk manages all tickets through a single queue with priority-based assignment rules.
After every major incident, use the platform to document the root cause analysis, lessons learned, and preventive actions — all linked to the original incident record.
Key Benefits
Service-Based IT Companies
Real-world incident scenarios
A client reports that their hosted web application is returning errors. Your support team logs it as an incident, assigns it to the right developer, and the client can be updated at every status change — all within SLA.
Different clients may have different SLA tiers (Gold, Silver, Bronze). Incident One enforces the correct SLA per client automatically. Breach warnings notify team leads before deadlines are missed.
Manage incidents from dozens of clients in one dashboard. Filter by client, severity, status, or assignee. No more juggling spreadsheets or email threads per client.
Client requests for new features, access changes, or configuration updates flow through structured service request workflows — tracked, approved, and delivered with full documentation.
Auto-generate monthly reports per client showing incidents raised, resolved, SLA compliance rate, and average resolution time. Send directly to clients as proof of service quality.
Key Benefits
Ready to manage incidents the right way?
Start a free demo or talk to our team about your specific needs.