Privacy Policy

InvoMatrix ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

  • Personal Information: When you contact us, request a demo, or use our services, we may collect your name, email address, phone number, company name, and job title.
  • Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
  • Communication Data: If you contact us via email or our contact form, we retain records of that correspondence.
  • Product Data: If you use our software products (such as Incident One), we collect data you input into those products in accordance with our product-specific agreements.

2. How We Use Your Information

  • To respond to your enquiries and provide customer support.
  • To deliver our software products and services you have requested.
  • To send you product updates, newsletters, and marketing communications (you may opt out at any time).
  • To improve our website and product offerings based on usage patterns.
  • To comply with legal obligations and enforce our terms of service.
  • To protect against fraud, abuse, and security threats.

3. Information Sharing

  • We do not sell, rent, or trade your personal information to third parties.
  • We may share information with trusted service providers who assist in operating our website and delivering our services, subject to confidentiality agreements.
  • We may disclose information if required by law, court order, or government authority.
  • In the event of a merger, acquisition, or business transfer, your data may be transferred to the new entity.

4. Data Security

  • We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and access controls to protect your data.
  • Our cloud infrastructure is hosted on reputable providers with SOC 2 compliance.
  • Access to personal data is restricted to authorised InvoMatrix personnel who need it to perform their job functions.
  • Despite these measures, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Data Retention

  • We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
  • Contact form submissions are retained for up to 3 years for business correspondence purposes.
  • Product usage data may be retained for the duration of your contract plus 1 year.
  • You may request deletion of your data at any time by contacting us at contact@invomatrix.com.

6. Cookies

  • Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for full details.
  • Essential cookies are necessary for the website to function and cannot be disabled.
  • Analytics cookies help us understand how visitors use our website so we can improve it.
  • You can manage cookie preferences through your browser settings.

7. Your Rights

  • You have the right to access, correct, or delete your personal information.
  • You have the right to object to or restrict certain processing of your data.
  • You have the right to withdraw consent where processing is based on consent.
  • You have the right to data portability — to receive your data in a structured, machine-readable format.
  • To exercise any of these rights, contact us at contact@invomatrix.com.

8. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
  • We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

  • Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
  • If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

  • We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website.
  • Your continued use of our services after changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
  • InvoMatrix Solutions (Partnership Firm), trading as InvoMatrix
  • Holding No. 66/6, Garui Madhyapara, Flat No. 105, 3rd Floor, P.O. Rabindra Nagar, P.S. Dum Dum, South Dum Dum, North 24 Parganas, West Bengal – 700065, India
  • Email: contact@invomatrix.com
  • Phone: +91 98045 90392

For privacy-related enquiries, contact us at contact@invomatrix.com. See also our Terms of Service and Cookie Policy.