Your Business Solution for
AI-Enabled Services
Senior engineers who build, run and modernise your software with AI woven through it — priced by the hour, not by vague packages. Start pay-as-you-go on Bronze, add included maintenance on Silver, or hand us the whole engineering function on Gold. Every tier ships with a written SLA.
All prices in INR (₹), exclusive of GST · Month-to-month after the minimum term
See our Cancellation & Refund Policy and Terms of Service
15 hrs
Bronze commitment
50 hrs
Silver commitment
120 hrs
Gold commitment
₹800–1,000
Per hour, by tier
Bronze Partner
For founders and small teams who need senior engineering on tap, without a fixed monthly burn.
Minimum 15 hrs / month
Pay-as-you-go beyond your committed hours — every extra hour approved by you before it is spent
What's included
- 15 hrs/month of senior engineering & consulting — your committed baseline
- Pay-as-you-go: every additional hour billed at ₹800, approved by you before it is spent
- Shared engineering pod — a named lead engineer plus backup coverage
- Next-business-day response SLA · 4 business hours on P1 (Mon–Fri, 10:00–19:00 IST)
- 99.0% uptime commitment on systems under our care, backed by service credits
- Monthly technical review call with a written summary of decisions
- Bug triage, reproduction and prioritisation on your existing product
- Architecture guidance, code review and technology / AI vendor selection
- AI-assisted delivery — our engineers ship with LLM tooling in the loop, at no extra cost to you
- Ticketed support desk with a full audit trail of hours, and full IP ownership from day one
Silver Partner
For funded startups and SMEs running software in production that must not break.
50 hrs / month committed
Maintenance & upkeep included · unused hours roll over for one month
Everything in Bronze, plus
- 50 hrs/month committed at ₹900/hour — a deeper bench, tighter SLA and included upkeep
- Maintenance included — security patching, dependency upgrades, framework and library updates
- Production monitoring, uptime checks and alerting configured and watched by us
- Part-time dedicated engineer allocated to your account, not a rotating queue
- 8 business-hour response SLA · 2 business hours on P1 · Mon–Sat, 09:00–21:00 IST window
- 99.5% uptime with service credits and a monthly SLA compliance report
- Two-week sprint cadence with planning, demo and release notes
- Quarterly architecture and security review with a prioritised remediation plan
- CI/CD pipeline management plus a managed staging environment
- AI feature enablement — LLM integrations, RAG pipelines and vector search in your product
- Cloud and AI inference cost optimisation — right-sizing, reserved capacity, token spend review
- Shared Slack / Microsoft Teams channel with your engineering team
Gold Partner
For businesses treating us as their engineering department — strategy, delivery and 24×7 ownership.
120 hrs / month committed
Dedicated pod with 24×7 on-call cover · unused hours roll over for two months
Everything in Silver, plus
- 120 hrs/month committed at ₹1,000/hour — a dedicated pod, principal-level input and 24×7 cover
- Dedicated cross-functional pod — multiple engineers, QA and a delivery lead
- Fractional CTO / principal architect time for board and investor conversations
- 4 business-hour response SLA · 1 hour on P1 incidents, 24×7×365 paged on-call rotation
- 99.9% uptime commitment, 4-hour P1 restoration target and RCA published within 48 hours
- Weekly steering call plus a live delivery dashboard your stakeholders can see
- Dedicated QA with an automated regression suite maintained alongside the product
- Load, performance and disaster-recovery testing with published results
- Annual security audit against OWASP Top 10 and compliance readiness support
- Dedicated AI capability — model selection, evaluation harnesses, agent and prompt architecture, guardrails
- Quarterly technology roadmap, AI strategy and digital transformation workshops
- Priority capacity — surge hours ahead of the queue when you need to move fast
- Vendor and third-party management on your behalf
- Hiring and team scale-up support when you build your own in-house team
- Quarterly business review with the founders, plus direct escalation to them on P1
Need something between tiers, a larger pod, or a dedicated team offshore? We build custom retainers above 120 hrs/month with rates agreed against scope — tell us what you need.
Included in Every Partnership
The things we refuse to charge extra for.
Senior engineers only
No juniors billed at senior rates. Every hour on your invoice is worked by an engineer with 8+ years of production experience.
Transparent time tracking
Every hour is logged against a ticket. You see exactly what was worked on, by whom, and for how long — before you are invoiced.
You own everything
Source code, infrastructure accounts, domains and documentation are yours. No lock-in, no proprietary wrappers, clean handover on request.
NDA and IP assignment
Signed before the first line of code. Confidentiality, IP assignment and data-handling terms are standard on every engagement.
Documented handover
Architecture diagrams, runbooks and onboarding docs are written as we go — not scrambled together when the contract ends.
No lock-in contracts
Month-to-month after the initial term. Scale hours up or down between tiers with 30 days notice — no exit penalty.
Compare Every Detail
No asterisks, no “contact sales for details”.
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Commercials | |||
| Committed hours per month | 15 hrs | 50 hrs | 120 hrs |
| Blended hourly rate | ₹800/hr | ₹900/hr | ₹1,000/hr |
| Additional hours (pay-as-you-go) | ₹800/hr | ₹900/hr | ₹1,000/hr |
| Unused hour rollover | — | 1 month | 2 months |
| Minimum term | 1 month | 3 months | 6 months |
| Team & access | |||
| Named lead engineer | |||
| Dedicated engineer allocation | — | Part-time | Full pod |
| Dedicated QA | — | — | |
| Fractional CTO / principal architect | — | — | |
| Shared Slack / Teams channel | — | ||
| Delivery dashboard for stakeholders | — | — | |
| Service levels | |||
| Standard first response | Next business day | 8 business hrs | 4 business hrs |
| P1 critical response | 4 business hrs | 2 business hrs | 1 hr, 24×7 |
| P1 restoration target | Next business day | 8 hrs | 4 hrs |
| Support window (IST) | Mon–Fri, 10:00–19:00 | Mon–Sat, 09:00–21:00 | 24×7×365 |
| Uptime commitment | 99.0% | 99.5% | 99.9% |
| Service credits on SLA breach | Up to 10% | Up to 20% | Up to 30% |
| On-call rotation | — | Emergency escalation | 24×7 paged rotation |
| Incident & escalation policy | |||
| Root-cause analysis on P1 | On request | Within 5 days | Within 48 hrs |
| Monthly SLA compliance report | — | ||
| Consulting & engineering | |||
| Architecture & code review | |||
| Maintenance, patching & upgrades | — | ||
| CI/CD pipeline management | — | ||
| Managed staging environment | — | ||
| Cloud cost optimisation review | — | Quarterly | Monthly |
| Security review | — | Quarterly | Quarterly + annual audit |
| Automated regression suite | — | — | |
| Load & disaster-recovery testing | — | — | |
| AI-assisted delivery workflow | |||
| AI feature build (LLM, RAG, vector search) | Billed hourly | ||
| Model evaluation & guardrails | — | — | |
| AI inference cost optimisation | — | Quarterly | Monthly |
| Technology & AI roadmap workshops | — | — | Quarterly |
| Hiring & team scale-up support | — | — | |
| Governance | |||
| Review cadence | Monthly call | Bi-weekly sprint | Weekly steering |
| Written status reporting | Monthly | Per sprint | Weekly |
| NDA & IP assignment | |||
| Documented handover pack | |||
The SLA, in Writing
Every tier — Bronze, Silver and Gold — carries a contractual SLA with defined response times, restoration targets, uptime commitments and service credits. These exact terms form a schedule to your agreement.
How we classify an issue
Production is down, data is at risk, or every user is blocked. No workaround exists.
e.g. Checkout failing for all customers · database unreachable · security breach suspected
A major feature is broken or performance is severely degraded. A painful workaround exists.
e.g. Reports not generating · logins failing for one customer segment · API latency 10× normal
A single non-critical feature is misbehaving and a reasonable workaround is available.
e.g. Export produces wrong column order · email template formatting broken
Cosmetic defects, questions, documentation gaps and enhancement requests.
e.g. Button alignment on mobile · copy change · how do I configure X?
Response & restoration targets by tier
| Priority | Bronze | Silver | Gold |
|---|---|---|---|
| P1 · Critical | 4 business hrs to first response Next business day to restoration | 2 business hrs to first response 8 hrs to restoration | 1 hr (24×7) to first response 4 hrs to restoration |
| P2 · High | Next business day to first response 3 business days to restoration | 4 business hrs to first response 1 business day to restoration | 2 hrs to first response 8 business hrs to restoration |
| P3 · Medium | Next business day to first response Next sprint to restoration | 8 business hrs to first response 3 business days to restoration | 4 business hrs to first response 2 business days to restoration |
| P4 · Low | 2 business days to first response Scheduled backlog to restoration | 1 business day to first response Next sprint to restoration | 1 business day to first response Next sprint to restoration |
All times measured inside the tier's support window, except Gold P1 which is measured 24×7.
Support window, uptime & service credits
Bronze SLA
Support window
Mon–Fri, 10:00–19:00 IST
Excludes Indian public holidays
Uptime commitment
99.0%
≈ 7 hrs 18 min allowance per month
Service credits
- Below 99.0%5% of monthly retainer
- Below 98.0%10% of monthly retainer
Escalation path
Lead engineer → engineering manager after 1 business day
Reporting
SLA log available on request
Silver SLA
Support window
Mon–Sat, 09:00–21:00 IST
Emergency escalation channel outside these hours
Uptime commitment
99.5%
≈ 3 hrs 39 min allowance per month
Service credits
- Below 99.5%5% of monthly retainer
- Below 99.0%10% of monthly retainer
- Below 98.0%20% of monthly retainer
Escalation path
Dedicated engineer → delivery lead after 4 hrs → CTO after 8 hrs
Reporting
Monthly SLA compliance report · RCA on P1 within 5 working days
Gold SLA
Support window
24×7×365
Paged on-call rotation with a named duty engineer at all times
Uptime commitment
99.9%
≈ 43 min allowance per month
Service credits
- Below 99.9%10% of monthly retainer
- Below 99.5%20% of monthly retainer
- Below 99.0%30% of monthly retainer
Escalation path
Duty engineer → delivery lead after 1 hr → CTO after 2 hrs → founders after 4 hrs
Reporting
Weekly SLA dashboard · monthly report · RCA on P1 within 48 hrs
“Monthly retainer” means your committed hours × your tier rate. Credits are applied against the following month's invoice, claimed by raising a ticket within 30 days of the affected month, and capped in total at 100% of one month's retainer.
How the SLA is measured
- The SLA clock starts when a ticket is raised in the support portal, not when an email is read.
- Response means a human engineer has acknowledged, triaged and confirmed the priority — not an automated reply.
- Restoration targets are measured to a working system or an accepted workaround; a permanent fix may follow in a later release.
- Uptime is measured monthly from independent external monitoring, per production service under the retainer.
- Priority is set by us in consultation with your nominated contact, using the definitions above.
What the SLA does not cover
- Scheduled maintenance windows notified at least 72 hours in advance.
- Outages caused by third-party providers — cloud regions, payment gateways, SMS or email vendors.
- Issues caused by client-side changes, unapproved deployments or infrastructure we do not manage.
- Time spent waiting on client input, access credentials, approvals or third-party vendor responses.
- Systems, environments or repositories explicitly listed as out of scope in the engagement schedule.
- Force majeure events, including network outages beyond our reasonable control.
Standalone Consulting Engagements
Fixed-scope work you can buy on its own, or bolt onto any partnership tier.
Discovery Sprint
Requirement workshops, technical feasibility, solution architecture and a costed delivery plan you can take to any vendor — including us.
Architecture & Code Audit
A deep review of an existing codebase and infrastructure: scalability risks, security gaps, technical debt, and a prioritised remediation roadmap.
AI Readiness Assessment
Where AI genuinely helps your business and where it does not — data readiness, use-case scoring, build-vs-buy, model options and a costed pilot plan.
Cloud Migration & Cost Review
Move workloads to AWS, GCP or Azure with IaC, right-sized instances and a projected monthly run-rate before you commit.
Fixed-Scope Project
A defined deliverable with a fixed price and fixed date. Best when the requirement is stable and you need budget certainty rather than flexibility.
Emergency Response
Production is down and you have no partner. We triage, stabilise and hand you a written root-cause analysis. Available to non-clients.
Fractional CTO
Standalone leadership engagement — technology strategy, team structure, vendor decisions and investor due-diligence support, without a delivery retainer.
Retainer clients get 15% off every standalone engagement.
How an Engagement Starts
From first call to first sprint in about a week.
Discovery call
A 45-minute conversation about your product, team and the gaps you are trying to close. No slide deck, no sales engineer.
Scope & tier fit
We map your actual monthly workload to hours and recommend a tier honestly — including telling you when Bronze is enough.
Two-week pilot
Start on Bronze terms. If the working relationship is right, roll the pilot hours into a Silver or Gold retainer.
Onboard & deliver
NDA, access provisioning, backlog grooming and your first sprint — typically running inside five working days.
Everything you need to know
The questions clients ask before signing — answered in full, in INR.
What exactly counts as a billable hour?
Anything logged against a ticket: development, code review, architecture, incident response, meetings you invite us to, and documentation. Internal admin, invoicing and our own onboarding are never billed. Every hour is visible in your ticket log before invoicing.
What happens if I go over my committed hours?
Nothing stops. Additional hours are billed at your tier rate — ₹800 on Bronze, ₹900 on Silver, ₹1,000 on Gold. We flag it as soon as you cross 80% of your commitment and get written approval before spending beyond it, so there are no surprise invoices.
What if I use fewer hours than committed?
On Bronze the 15-hour minimum is the commitment — it is billed whether used or not, because it reserves capacity. Silver rolls unused hours forward one month and Gold rolls them forward two months.
What does 'maintenance included' on Silver actually cover?
Security patching, dependency and framework upgrades, certificate renewals, backup verification, uptime monitoring and alert response for the systems under the retainer. Routine upkeep is absorbed into the retainer rather than eating your feature hours.
Can I move between tiers?
Yes. Upgrade at any time and the new rate applies from that month. Downgrade with 30 days notice after the minimum term. Most clients start on Bronze and move to Silver once their product is live.
Are these prices inclusive of taxes?
All prices are quoted in Indian Rupees and are exclusive of GST, which is charged at 18%. Every engagement is contracted and invoiced in INR.
Do you work with our existing in-house team?
Frequently. On Silver and Gold we join your stand-ups, use your board and follow your conventions. Many clients use us to add senior capacity and review discipline to a small internal team rather than to replace it.
What are your payment terms?
The committed retainer is invoiced in advance at the start of each month. Overage hours are invoiced in arrears at month-end. Net 15 payment terms, by bank transfer or UPI.
Does every tier come with a real SLA?
Yes — Bronze, Silver and Gold each carry a contractual SLA with defined response times, restoration targets, an uptime commitment and service credits. Bronze covers business hours at 99.0% uptime, Silver extends to six days a week at 99.5%, and Gold is 24×7 paged on-call at 99.9%. The full schedule is on this page and attached to your agreement.
What happens if you miss the SLA?
You claim a service credit against the next month's retainer — up to 10% on Bronze, 20% on Silver and 30% on Gold, depending on how far the miss went. Claims are raised as a ticket within 30 days of the affected month, and total credits are capped at one month's retainer.
Still have a question about pricing? Ask us directly →
Not sure which tier fits?
Tell us what you are building and how big your team is. We will tell you honestly which tier you need — and when you need none of them.
Book a Discovery Call